1. INTRODUCTION

LoveBridge Impact (“LoveBridge”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

LoveBridge Impact provides private, curated matchmaking and relationship experiences designed to help established professionals and other eligible individuals meet compatible potential partners in a respectful, discreet and intentional environment.

Because our services involve information about people's identities, lifestyles, relationship goals, preferences and personal circumstances, we take the confidentiality and security of your information seriously.

This Privacy Policy explains how LoveBridge Impact collects, uses, stores, protects and, where necessary, shares personal data when you:

• visit our website;

• submit an application or registration;

• communicate with LoveBridge;

• participate in our matchmaking process;

• provide information for compatibility assessment;

• participate in an online introduction;

• participate in a LoveBridge Experience or curated date;

• communicate with our team before, during or after an experience; or

• otherwise interact with our services.

This Privacy Policy should be read together with any other terms, notices or consent forms that we may provide to you.

2. WHO WE ARE

LoveBridge Impact is responsible for determining how and why personal data is processed in connection with our services.

For purposes of applicable data protection law, LoveBridge Impact may act as a data controller in relation to personal information that we collect and determine the purposes for which it is processed.

Where we use third-party service providers to process information on our behalf, those providers may act as data processors and are expected to handle personal information in accordance with applicable data protection requirements and our instructions.

3. INFORMATION WE COLLECT

Depending on the services you use and the information you voluntarily provide, we may collect the following categories of information.

3.1 Identity and contact information

This may include:

• full name;

• age or date of birth;

• gender;

• telephone number;

• email address;

• country and general location;

• nationality or country of residence, where relevant;

• photographs that you voluntarily provide; and

• other information necessary to communicate with you.

3.2 Match and relationship information

Because LoveBridge is a matchmaking service, we may collect information such as:

• relationship status;

• whether you are seeking marriage or a long-term relationship;

• preferred relationship characteristics;

• relationship expectations;

• lifestyle preferences;

• interests and hobbies;

• family-related preferences;

• preferred age range of a potential partner;

• preferred geographical location;

• professional or career information;

• educational background;

• values and personal priorities;

• communication preferences; and

• other information relevant to determining compatibility.

3.3 Compatibility information

We may ask you to complete screening questions, questionnaires, interviews or compatibility assessments.

This information may be used to understand compatibility between you and potential matches.

Where LoveBridge uses a compatibility indexing or matching methodology, information provided by you may be analysed against relevant compatibility factors.

A compatibility assessment does not constitute a guarantee that two individuals will form a successful relationship.

3.4 Information that may be considered sensitive

Some information provided during matchmaking may constitute sensitive or special-category personal data under applicable Kenyan data protection law.

This may include information relating to matters such as:

• marital or relationship status;

• religious or personal beliefs;

• family circumstances;

• health or wellness information where voluntarily provided and relevant to a service;

• sexual orientation or relationship preferences, where voluntarily provided;

• photographs or other information that may reveal sensitive personal information; and

• other information that applicable law classifies as sensitive or special-category data.

We will only request or process sensitive information where there is a legitimate and appropriate reason for doing so and where the applicable legal requirements are satisfied.

Where consent is required, we will seek appropriate consent before processing such information.

3.5 Communication information

If you contact LoveBridge through email, telephone, WhatsApp, social media or other communication channels, we may retain relevant communications and information necessary to respond to you and manage our relationship with you.

3.6 Payment information

If you purchase a LoveBridge service, we may receive information necessary to confirm and administer your payment.

Where payment is processed through a third-party payment provider, your payment information may be handled directly by that provider in accordance with its own privacy policy and applicable security requirements.

LoveBridge does not need to retain complete payment-card details where these are processed directly by an external payment provider.

3.7 Technical and website information

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device information;

• operating system;

• pages visited;

• approximate usage information;

• referring website; and

• information collected through cookies or similar technologies, where applicable.

4. HOW WE COLLECT YOUR INFORMATION

We may collect information:

• directly from you when you complete an application;

• when you complete a questionnaire or compatibility form;

• when you communicate with our team;

• during an interview or consultation;

• when you participate in an online introduction;

• when you participate in a LoveBridge Experience;

• when you communicate with us after an experience;

• when you make or enquire about a payment;

• through our website and associated technologies; and

• where appropriate and lawful, from information that you have made publicly available or that is provided to us for the purpose of matchmaking.

We aim to collect information fairly and transparently and, where required, inform you about how that information will be used.

5. WHY WE USE YOUR PERSONAL DATA

We may process your information for the following purposes:

5.1 Providing matchmaking services

We use your information to:

• evaluate your application;

• understand your relationship objectives;

• assess compatibility;

• identify potentially suitable matches;

• facilitate introductions;

• organise curated dates and experiences;

• provide relationship support;

• administer your LoveBridge membership or service; and

• communicate with you regarding your participation.

5.2 Improving compatibility and matchmaking

Information you provide may be analysed to identify compatibility factors and improve the quality of potential matches.

We may use structured compatibility criteria, questionnaires, professional information, lifestyle preferences, relationship goals and other relevant factors for this purpose.

5.3 Communicating with you

We may contact you regarding:

• your application;

• your account or participation;

• potential matches;

• scheduled introductions;

• LoveBridge services;

• payments;

• feedback;

• changes to our services; and

• important service-related information.

5.4 Improving our services

We may use information, including aggregated or anonymised information, to:

• evaluate our matchmaking process;

• improve customer experience;

• understand service performance;

• develop new services; and

• conduct internal analysis and research.

Where information is anonymised so that it can no longer reasonably identify you, it may be used for legitimate business and analytical purposes.

5.5 Legal and security purposes

We may process personal information where necessary to:

• comply with applicable law;

• respond to lawful requests;

• establish, exercise or defend legal claims;

• prevent fraud or misuse;

• protect our users, staff and business;

• investigate complaints or incidents; and

• protect the security and integrity of our systems.

6. LAWFUL BASIS FOR PROCESSING

LoveBridge will process personal information only where there is an appropriate lawful basis under applicable data protection law.

Depending on the circumstances, this may include:

• your consent;

• taking steps at your request before entering into a contract;

• performing a contract or providing a service you have requested;

• compliance with a legal obligation;

• legitimate interests, where permitted by law and where those interests do not override your rights; or

• another lawful basis recognised under applicable law.

Where we rely on consent, you may withdraw that consent subject to applicable legal limitations and circumstances where we have another lawful basis for continuing to process the information.

Kenyan data protection requirements also require organisations to be transparent about the purposes for which personal information is collected and processed.

7. MATCHING AND DISCLOSURE TO POTENTIAL MATCHES

LoveBridge treats matchmaking information as confidential.

We will not publish your personal dating profile publicly on our website for other users to browse.

We may, however, disclose appropriate information about you to a potential match where this is necessary to facilitate a LoveBridge introduction.

Before making an introduction, we will seek to ensure that the information disclosed is appropriate for the purpose of the introduction.

Depending on the circumstances, this may include information such as:

• first name;

• age range;

• professional background;

• general location;

• interests;

• relationship goals;

• values;

• lifestyle information; or

• other information that is appropriate for assessing or facilitating compatibility.

We will not disclose unnecessary personal information to a potential match.

Where appropriate, additional contact information may only be exchanged after the relevant parties have agreed to continue communicating.

8. CONFIDENTIALITY

LoveBridge is designed around discretion.

We aim to ensure that information provided for matchmaking is accessed only by authorised persons who require it for legitimate LoveBridge purposes.

We will not intentionally:

• publicly display your application;

• publicly identify you as a LoveBridge applicant without appropriate permission;

• publish your personal matchmaking information for general public browsing; or

• disclose your private information to unrelated persons for their personal use.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You should also avoid sending unnecessary highly confidential information through ordinary email, social media or messaging platforms.

9. SHARING YOUR PERSONAL INFORMATION

We may share personal information with carefully selected third parties where reasonably necessary to provide our services or comply with legal requirements.

These may include:

• technology and website service providers;

• hosting and cloud-storage providers;

• payment service providers;

• communication service providers;

• professional advisers;

• relationship or wellness professionals involved in a LoveBridge service;

• hotels, travel providers or experience partners where necessary to deliver a booked LoveBridge experience;

• security or fraud-prevention service providers; and

• government authorities or regulators where required or permitted by law.

Third parties will only receive information reasonably necessary for the relevant purpose.

Where we use processors, we expect them to maintain appropriate safeguards and process personal information according to applicable requirements and our instructions.

10. INTERNATIONAL DATA TRANSFERS

Some service providers used by LoveBridge may process or store information outside Kenya.

Where personal data is transferred outside Kenya, LoveBridge will take appropriate steps to comply with applicable Kenyan data protection requirements, including applicable requirements concerning safeguards, contractual protections, adequacy or consent.

Where consent is the applicable basis for a cross-border transfer, we will provide appropriate information about the transfer and its relevant implications before seeking that consent.

11. DATA SECURITY

LoveBridge takes reasonable technical and organisational measures to protect personal information against:

• unauthorised access;

• accidental loss;

• destruction;

• alteration;

• unauthorised disclosure;

• misuse; and

• other unlawful processing.

Security measures may include access controls, restricted staff access, secure systems, password protection, appropriate authentication procedures, secure communications and other measures appropriate to the nature of the information being processed.

Access to matchmaking information is restricted to authorised persons who need the information for legitimate business purposes.

12. DATA RETENTION

LoveBridge will not retain identifiable personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

We may retain information for as long as:

• you remain an active applicant, client or participant;

• it is necessary to provide or administer our services;

• we are required to retain it for legal, accounting or regulatory purposes;

• it is necessary to resolve a dispute or enforce an agreement; or

• another legitimate purpose recognised under applicable law applies.

Where an application or membership becomes inactive, we may periodically review the information and delete, anonymise or securely archive information that is no longer necessary.

Where practical, you may request deletion of your personal information, subject to circumstances in which applicable law permits or requires us to retain it.

13. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have rights including:

Right to be informed

You have the right to know how your personal information is being collected and used.

Right of access

You may request access to personal information that LoveBridge holds about you.

Right to correction

You may request correction of information that is inaccurate, incomplete or misleading.

Right to object

You may object to certain processing of your personal information.

Right to deletion

You may request deletion of personal information where applicable.

Right to restrict processing

You may request that certain processing of your information be restricted in circumstances provided by law.

Right to data portability

Where applicable, you may request your personal information in a structured and commonly usable format.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent.

Withdrawal of consent does not necessarily affect processing that was lawfully carried out before withdrawal, and LoveBridge may continue processing where another lawful basis applies.

These rights are reflected in Kenya's data protection framework.

14. HOW TO EXERCISE YOUR RIGHTS

To exercise a data protection right or make a privacy-related request, contact:

Email: info@lovebridgeimpact.co.ke

Please clearly state the nature of your request.

We may need to take reasonable steps to verify your identity before providing access to personal information or making certain changes. We will not ask you to send passwords, payment-card information or other unnecessary confidential credentials by email.

We aim to respond to legitimate requests within the period required by applicable law.

15. MARKETING COMMUNICATIONS

Where permitted by law, LoveBridge may send you information about:

• LoveBridge services;

• events and experiences;

• new offerings;

• relevant relationship programmes; and

• other communications that may be of interest to you.

Where marketing communications require consent, we will obtain the appropriate consent.

You may opt out of marketing communications at any time by contacting us or using an available unsubscribe mechanism.

Opting out of marketing does not prevent us from sending essential service-related communications.

16. COOKIES

Our website may use cookies and similar technologies to help operate the website, understand usage and improve your experience.

Cookies may be used for purposes such as:

• website functionality;

• security;

• analytics;

• remembering preferences; and

• improving website performance.

Where applicable, you can manage cookies through your browser settings.

If we introduce cookies or technologies that require specific consent under applicable law, we will provide an appropriate consent mechanism.

17. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, payment services, social-media platforms, hotels, travel providers or other services.

Those third parties operate under their own privacy policies and terms.

LoveBridge is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the relevant privacy policy before providing personal information to a third party.

18. PHOTOGRAPHS, TESTIMONIALS AND PUBLICITY

LoveBridge will not use your photograph, name, testimonial, success story or other identifiable information for advertising, promotional or publicity purposes without appropriate permission.

Participation in a LoveBridge matchmaking service does not automatically give LoveBridge permission to publicly identify you as a client or participant.

Where we request permission to use a testimonial, photograph or success story, you may choose whether to provide that permission.

19. CHILDREN'S PRIVACY

LoveBridge services are intended for adults.

We do not intentionally collect personal information from children for the purpose of matchmaking.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the situation.

20. DATA BREACHES

If LoveBridge becomes aware of a personal data breach, we will assess the incident and take appropriate measures to contain, investigate and remediate it.

Where notification is required by applicable law, we will notify the relevant regulator and/or affected individuals within the applicable legal requirements.

21. ACCURACY OF YOUR INFORMATION

We rely on information provided by applicants and clients to provide accurate matchmaking services.

You are responsible for providing information that is truthful, accurate and current.

You should inform us if relevant information changes.

You may contact us to request correction or updating of information that we hold about you.

22. YOUR RESPONSIBILITY WHEN USING LOVE BRIDGE

LoveBridge facilitates introductions; it does not guarantee the character, intentions, financial position, profession, relationship history or future conduct of any individual introduced through our services.

You should exercise appropriate personal judgment and reasonable care when interacting with another person.

You should not disclose passwords, financial credentials, identity documents or other highly confidential information to another participant simply because you were introduced through LoveBridge.

If you have concerns about another participant's conduct, you should report the matter to LoveBridge as soon as reasonably possible.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• changes to our services;

• changes in technology;

• changes in applicable law;

• changes in our data-processing practices; or

• improvements to our privacy practices.

When we make material changes, we may provide an appropriate notice through our website or other communication channels.

The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.

24. CONTACT LOVE BRIDGE

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how your information has been handled, please contact us.

LoveBridge Impact
Website: www.lovebridgeimpact.co.ke
Email: info@lovebridgeimpact.co.ke
Telephone/WhatsApp: +254 769 926 054

We are committed to handling privacy enquiries professionally, discreetly and in accordance with applicable data protection requirements.

25. COMPLAINTS

If you believe that your personal information has been handled unlawfully or that your data protection rights have been infringed, you should first contact LoveBridge so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

The ODPC is responsible for regulating personal-data processing and protecting data-subject rights under Kenya's data protection framework.

Office of the Data Protection Commissioner
Website: odpc.go.ke
Email: info@odpc.go.ke

YOUR PRIVACY MATTERS

At LoveBridge Impact, we believe that finding a meaningful relationship should not require you to sacrifice your privacy.

We therefore strive to keep your personal information protected, limit access to authorised persons, use information only for legitimate purposes, and provide you with meaningful control over your personal data.

LoveBridge Impact
Reserved for the best, where success meets success.